Team Lead, Billing

As a Team Lead, your main responsibility will be to manage a small to medium-size Billing team(s), which could be Geographically spread. You will also be responsible for managing an assigned portfolio, to understand billing practices, processes, and systems. Our Billing Teams are primarily responsible for issuing client invoices for a portfolio of projects for a Business Line and/or Geographic sub-region. Your daily activities will include organizing and planning the workload of team members to ensure timely and accurate execution of the billing process; supporting billing agents in their daily tasks, including identifying training needs; resolving billings related issues, measuring team performance and putting in place initiatives to increase process efficiency; building a relationship with internal clients by having frequent and regular communication with internal customers (including Operations, Finance and Shared Services)

As a Team Lead, you will also be key player in continuous process improvement initiatives, ensuring service levels and quality meet expectations and identify process improvement opportunities and contribute to developing and maintaining up-to-date training materials and reporting tools.

Your Responsibilities:

• Establish work priorities, lead, supervise and manage all aspects of the Billings function;
• Ensure the timely, efficient and accurate processing of all Billings transactions;
• Managing a reduced billing portfolio
• Assist with the training, recruiting, and deployment of billings Team members (within a shared services group);
• Resolve any issues and internal / external enquiries that cannot be resolved by the team members;

• Provide people leadership through coaching, on the job training and performance development of the Billings team;
• Develop a Team-Based culture;
• Facilitate continuous improvement of processes through the identification and implementation of continuous improvement initiatives;
• Measure KPI's to assess team performance and report achievements or deficiencies to your line Manager;

Your Profile:

• Previous experience in coordinating / leading projects or teams;
• Knowledge of Billing, Order-to-Cash or Procure-to-Pay processes;
• Knowledge of accounting, finance or revenue cycle is considered a plus;
• Bilingual (English/French) is a plus;
• Experience working in a shared-services / outsourcing environment
• Analytical, problem solving and facilitation skills within a culturally diverse multi-location work environment is a plus
• Strong team player with demonstrated leadership skills
• Strong customer service orientation
• Able to set priorities and efficiently organize team workload
• Strong communication and collaboration skills
• Experience with Oracle ERP / Hyperion is an asset
• Strong knowledge of MS Office (Excel, Word, Visio), SharePoint and Power BI

WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.

We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.

At WSP:

• We value our people and our reputation
• We are locally dedicated with international scale
• We are future focused and challenge the status quo
• We foster collaboration in everything we do
• We have an empowering culture and hold ourselves accountable

Please Note:

Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.

Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).

WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.

WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

Category

Accounting Banking, Finance and Insurance