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Tax, Acceleration Centre, Customer Service Specialist (Virtual)

Full Time

Line of Service



Not Applicable


Global Compliance Services

Management Level


Job Description & Summary

The Acceleration Centre (AC) is all about maximizing value, unlocking opportunities and creating a great experience for our people and clients. Using the latest technologies, leading processes and best practices, the AC is an important part of how we deliver high-quality tax, assurance and consulting services to our clients.

Important Points to Consider

  • COVID-19 Vaccination Policy
    : Putting the safety of our people and clients first as we look to a hybrid future :

    The health, well-being and safety of our colleagues, clients, and communities is our number one priority. Vaccinations have proven to reduce the risk of COVID-19. Effective Friday, October 1, 2021, PwC Canada requires all partners, staff, contractors and visitors to be fully-vaccinated when entering a PwC location, subject to applicable legal exemptions. At PwC, the future ways of work will be a hybrid of in-person and virtual, allowing choice and flexibility to explore new ways of working and collaborating. Read this press release for further details

  • The AC services all Canadian time zones, therefore business hours will vary and overtime is required
  • This is a remote position, requiring the ability to work virtually
  • Please note this is a 3-6 month full-time contract opportunity (with the possibility of extension) 
  • This role doesn't support completion of the Canadian CPA designation

  • What You'll Create and Do

    As a Customer Service Specialist, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:
  • Act as the first point of contact for Canadian and US tax clients, fronting client queries via email and phone
  • Act as a key liaison between the AC and the local office to coordinate deadlines and status of files
  • Schedule consultations with tax staff across PwC offices
  • Triage incoming emails and phone calls from clients; utilize knowledge from training and provided templates to respond to inquiries
  • Escalate inquiries up to the PwC local office team as required
  • Run reports on the status of services offered to the client, ensure service level agreements are met, monitor and send reminders as required
  • Connect with government agencies and/or foreign offices (ie: coordinate with foreign offices to obtain copies of foreign tax returns for foreign tax credit purposes, CRA, etc.)
  • Supporting other AC team members with administrative functions such as filing, document assembly, scanning and photocopying of additional documents, mailing and couriering documents to clients and tax authorities ​

  • What You'll Bring to This Role

  • An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work
  • A demonstrated commitment to valuing differences and working alongside diverse people and perspectives
  • Experience in customer service
  • Effective written and verbal communication skills, ability to communicate and manage expectations with clients
  • A strong grasp of technology, including MS office and Google Suite of products
  • Demonstrated self-motivation and a desire to take responsibility for personal growth and development
  • Ability to work effectively under pressure without compromising professional standards or quality of work

  • Why you'll love working for PwC 

    At PwC, we support you through a range of financial and non-financial rewards and benefits. Discover a life that works for you with our diverse, inclusive and flexible culture. To learn how you can grow and shine in your career at PwC, please visit:

    See how you can create your future at PwC

    Get to know us

    Check out our careers blog to hear what our people have to say and discover a place where you can bring your passions and whole self to work.

    Applying at PwC

    At PwC, we embrace new technology where you will learn to innovate and deliver differently. For Administrative, Specialist, Associate, Senior Associate, and Manager roles you may have the opportunity to participate in an on-demand video interview. To learn more about our innovative cloud-based online application interview process click here:

    We take your privacy seriously. To protect your personal information, please submit your application directly through PwC Canada Careers:

    (if blank, degree and/or field of study not specified)
    Degrees/Field of Study required:

    Degrees/Field of Study preferred:

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    Required Skills

    Optional Skills

    Desired Languages
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    Travel Requirements

    Not Specified

    Available for Work Visa Sponsorship?


    Government Clearance Required?


    Job Posting End Date

    PwC is committed to building a diverse workforce representative of the communities we serve. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

    Every day we see how people make businesses great. But it's not only about skills. If your experience is close to what we're looking for, please consider applying. We recognize that experience comes in many forms, and passionate teams reimagine the possible. Create your future at PwC.

    PwC s'engage à bâtir une équipe diversifiée et représentative des collectivités qu'il sert. Nous invitons toutes les personnes qualifiées, sans égard à leur appartenance ethnique, leur race, leur religion, leur sexe, leur orientation sexuelle, leur identité sexuelle, leur statut d'autochtone, leur âge, leur handicap ou leurs besoins en matière d'adaptation du milieu de travail, à présenter leur candidature, qu'il nous fera plaisir d'examiner.

    Chaque jour, nous voyons des personnes participer à l'essor des entreprises. Ce n'est pas seulement une question de compétences. Si votre expérience se rapproche de ce que nous recherchons, n'hésitez pas à postuler. Nous sommes conscients que l'expérience peut prendre diverses formes et que des équipes de passionnés peuvent réinventer le possible. Créez votre avenir chez PwC.