Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
TD Wealth

Pay Details:
$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

TD Wealth Operations is part of the Wealth National Office and is the operational engine of TD Wealth, acting as a center of excellence for core processes that underpin key moments in our clients' relationship, including Client Onboarding, Trading, Cash Management, Legislative Products, Client Statements and Tax. Wealth Operations enables all TD Wealth distribution channels, TD Mutual Funds, TD Asset Management, TD Securities and TD Retail. Our goal is to be recognized as an industry leader in Operational Excellence by delivering best-in-class clients, colleagues, and partner experiences.

Job Description:

Reporting to the Senior Manager, Wealth Operations Business Controls, the Manager, Business Control is primarily responsible for leading the issue management and risk events for Wealth Operations overseeing the notification, reporting, and remediation plan required to achieve satisfactory closure in advance of required delivery dates. The successful candidate will have the skills and abilities to work effectively with members of the Wealth Operations functional pillars, partners across Wealth shared Services, Governance and Control, Compliance, Organizational Risk Management, Audit, and Financial Crime Risk Management.

The accountabilities of the role include but are not limited to the following:

• Provide direct leadership and oversight of ORM, Enterprise & G&C program and prepare progress update reporting for leadership consumption.
• Build and execute on programs to address any gaps and increase the Risk and Control mindset of our Operations Professionals.
• Lead the closure of issues for Wealth Operations by ensuring effective documentation; business unit has fully understood, addressed, and remediation activities that demonstrate issue has fully been resolved and is sustainable.
• Establish efficient interaction models and represent Wealth Operations as the lead relationship manager with: Governance and Control, Compliance, FRCM, Internal Audit and Business Control functions across Wealth.
• Support the Operations team with the review of procedure, risk control refresh, develop action plans to address internal control gaps as well as root cause themes if applicable.
• Support audit and regulatory engagement from OCC, FINTRAC, CIRO, MX, SOX, E&Y, Compliance, pRCSA, CRM, AML, ESDC and CRA.
• Contribute and support the Business Control Forum agenda to promote best practices, share ideas to drive consistency of approach across Operations.
• Innovate to enhance and contribute to team effectiveness by streamlining processes and developing tools to automate repetitive tasks or laborious routines, where possible
• Keep tabs on emerging issues, trends, and evolving regulatory requirements, and assess potential impacts to Wealth Operations.
• Effectively manages ad-hoc projects, issue remediations, business requests and tasks of varying complexities and deadlines.

Job Requirements:

Qualifications/Skills/Experience/Education

• Strong communications skills include creation and delivery of impactful presentations for different level of operations colleagues.
• Demonstrated proficiency in 1B or 2B roles in Audit or other control functions considered an asset.
• Solid knowledge of governance, risk assessment, review and challenges, control monitoring, testing and operations processes is an asset.
• Demonstrated interpersonal and relationship management skills working with all levels of stakeholders and executives.
• Flexibility to quickly adapt to change, ability to work in an ambiguous environment and work closely with peers where subject matter expertise is required.
• Strong analytical skills, including risk analysis, data analysis and elevate the results for management consumption.
• Demonstrated time management and organizational skills with the ability to prioritize and manage multiple initiatives to meet deadlines while ensuring a high quality of work.
• Ability to work effectively with diverse groups to identify issues, reach consensus and implement sustainable solutions.
• Experience with ORM and pRCSA programs considered an asset.
• Understating TD Wealth Businesses and Operations processes is an asset.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet