Front Office Manager

We are seeking a responsible, experienced front office manager to join our growing organization. In this position, you will be responsible for supervising the support staff, managing all front-end duties, and providing excellent customer service to our guests. As the first face our visitors see when they enter our establishment, you must be friendly, informative, and welcoming to visitors, and be able to handle questions, complaints, reservations, and bookkeeping.

• Assign tasks and ensure all staff positions are covered for the duration of shift
• Field complaints and address visitor concerns
• Answer phone inquiries, direct calls and provide basic information
• Oversee and manage support staff, receptionists, and security guards
• Address complaints and requests with quality customer service skills
• Recruit and train new employees
• Maintain office equipment such as photocopier, fax machine, etc.
• Monitor front desk and ensure all employees comply with all security procedures for visitors
• Oversee mail deliveries, packages, and couriers
• Purchase, track, and invoice office supplies
• Create, organize, and maintain schedules for all employees
• Ensure front desk is covered at all times
• Perform bookkeeping, reservations, and clerical duties
• Assist in planning company events, meetings, luncheons, and employee team building activities or special projects as needed

• High school degree or equivalent; bachelor's degree or certification in management in related field preferred
• 2+ years of previous experience as a front office manager or a related role preferred
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Solid customer service skills
• Excellent leadership, team building, and management skills
• Encouraging to team and staff; able to mentor and lead
• Excellent verbal and written communication skills
• In-depth understanding of the industry
• Strict adherence to company philosophy, mission statement, and sales goals

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