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Director of Operations

Vancouver, BC Remote
Full Time
6 days ago

Our Business:

FISPAN is an Enterprise SaaS FinTech start-up that allows for banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred operational software. Founded in 2016 by respected and renowned entrepreneur Lisa Shields, FISPAN is on a mission to create the best product in the FinTech industry, and fundamentally change the way that companies bank. Being the market leader in ERP-banking, we work with the world’s Tier 1 banks with assets exceeding up to $3T, including J.P. Morgan Chase. 

With our rapid growth and global expansion, we are looking for dynamic and passionate individuals to join our team and inclusive culture. FISPAN recognizes that the differences in each of us is what makes FISPAN a different kind of business. Being a Vancouver based start-up, our modern and scenic office is located in downtown’s historic Marine Building. The interview process for this position will be entirely remote, with candidates preferably located in British Columbia. However, we are open to remote work options for the right candidate.

The Role:

We made it this far, managing to create a brand new category and signing up banks representing nearly half of the US banking market share and count some of the best businesses in the world as end users. We are looking for a super diligent business generalist to oversee many of our mid and back office functions directly while being a trusted collaborator on our overall business strategy and performance. You love flawless executions as much or more as you love thinking big. Your primary role is ensuring we keep our rocket ship on the road during this phase of hyper growth. 

We expect that you are a business generalist that might be well rounded or might be a bit more spikey and have superpowers in one of two of the big functional areas we will ask you to oversee. Some of the relevant business functions you have might include finance/human resources/delivery or compliance. We plan to keep doubling in size each year and constantly outgrowing and breaking our different operating systems. We are looking for someone who is super passionate about constantly evolving their approach and believes in the compounding effects of small and incremental improvements each day. 

Our company is an Enterprise Technology selling to Tier 1 Global banks, we are also a remarkably high growth organization. While you might not have experience in all of those domains, having worked in enterprise software, treasury banking or high growth tech is an absolute must to succeed in this role. 

This is a Management and potentially executive role reporting directly to our Co-Founder and CEO.

Jobs to Be Done:

  • Organizational Accountability for HR, Finance, Risk/Compliance (SOC 2, ISO 27001), Facilities & Legal
  • Provide executive guidance and leadership to our team of leaders in various functional areas under your scope. 
  • Help build out our leadership team for above functions.
  • Evolve and enhance our goal setting and performance management systems
  • Bring another voice and perspective around our leadership table
  • Help evolve our planning, budgeting and strategy setting process 
  • Lead internal cross-functional communications
  • Support Investor relations and ongoing communications with our investors.
  • Be a partner in managing and reducing operational risks in the business.   
  • Oversee FISPAN compliance with voluntary and mandatory industry standards 

 Personal Characteristics:

  • Being curious and genuinely interested in your company and wider business environment,
  • Being flexible in your mindset and trying new approaches and ideas,
  • Having a high level of accountability and integrity 
  • Being supportive and firm 
  • Encourage and inspire others and your team 


  • Operational Experience in a High Growth Technology Environment
  • We’re not picky on education profile, but guessing lots of you will have an MBA and maybe a professional business designation of some kind.
  • Extreme Financial Literacy is a must, some of you will have been accountants in a previous life. 
  • Familiarity working in a strong control environment (SOC2/ISO27001-2)
  • A passion for technology’s ability to change the world
  • Strong opinions on how to deliver software better than it's done today. 
  • Enterprise Software Experience is a must, Banking, Accounting or Financial Technology experience is a major plus.
  • Strong problem solving and critical thinking skills. 
  • Strong communication and interpersonal skills are a must.

Success Measures Mission: 

  • Make sure we don’t run out of money or break the rules.
  • You are going to be responsible for taking over and evolving our OKR programKeep the FISPAN G/A expenditures efficient relative to top line growth. 
  • Make sure we hit our goals on hiring and engagement. 
  • Help FISPAN effectively scale our team, hiring the right people and making them successful

Why Work With Us? 

  • Experienced team

Our CEO’s previous venture, Hyperwallet, was purchased by Paypal and ranks as one of the largest Canadian acquisitions! All of our Co-Founders are seasoned professionals within their field. Join our team to build your network and engage in mentorship opportunities.

  • Start-Up Environment

FISPAN’s start-up nature implies autonomy and leadership over projects. Our employees hold a higher level of responsibility and are presented with various hands-on opportunities from the get-go. We want our team to reach their full potential and career aspirations.

  • Rich Culture

We understand that personal growth happens on multiple levels, which is why we encourage a work-life balance to have family time, explore new ideas and develop hobbies. At FISPAN, you can also expect various (virtual) company-wide events and clubs to drive engagement. 

  • Perks

Our prime downtown Vancouver office is close to a Skytrain, prestige shopping, and coastal views. FISPAN employees have access to our building fitness center and amenities, fully stocked cupboards, weekly team lunches, and daily coffee runs. We also set our employees up for success by providing the most modern MacBook and Apple equipment.

  • Compensation & Vacation

FISPAN offers industry-researched and competitive pay, annual compensation reviews, options, incentive plans, and health & wellness benefits. Also, enjoy four weeks accruing vacation per annum. We believe in rewarding our driven and hardworking team. 

Diversity, Equity & Inclusion

As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. This starts in the recruitment process. All job postings are first evaluated in a gender decoding platform to ensure fair candidate pools. Human Resources and hiring managers also engage in blind-hiring and resume review practices to ensure we are being objective and mitigating any potential biases.

FISPAN’s underrepresented groups stand at over 50% with an equal gender balance in our upper manager team, as well. We aim to make FISPAN the best place to start, explore, and grow a career for everyone.

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