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Claims Associate (Remote)

British Columbia Canada Ontario
Full Time
A month ago

The Role

As a Claims Associate, you’ll be responsible for filing and closing freight and transportation claims. You’ll be working directly with both vendors and customers, ensuring that all claims are closed in a timely manner. This is a great opportunity for someone looking to make a move into an administrative role or also looking to broaden their experience in an office environment.

The Team

Dubbed “the muscles” of Cymax, with our innovative predictive freight platform that searches for optimal routes based on delivery specs, we provide our clients with super shipping discounts to move freight products across North America. Helping our clients save time, resources and money are what we pride ourselves on!

What You’ll Do: 

  • Providing administrative support to the Claims Manager and department, specifically performing administrative tasks through data entry, and phone and email correspondence
  • Gathers information, researches, and works to resolve claims quickly and efficiently
  • Communicates any problem resolution steps appropriately to the returns and replacements departments
  • Assists with department goals, and makes recommendations to Claims Manager, to improve efficiency and effectiveness
  • Review, file, dispute, and close claims in compliance with carrier contracts
  • Assist in reviewing new contracts and contract amendments
  • Takes ownership of any claims assigned; a strong willingness to follow up with the freight company until the issue is fully resolved
  • Working with the company’s vendors and carriers as required, to provide the quickest and best solution for all parties involved

Who You Are: 

  • Excellent verbal and writing skills
  • Organized, detail-oriented, and possesses excellent computer skills
  • Friendly and professional phone manner
  • Ability to multi-task in a fast-paced environment
  • Assertive and proactive when completing tasks
  • Excel experience and familiarity with shipping/logistics an advantage but not a requirement
  • Experience with computers (MS Office)

Why work here! 

The Cymax Group of brands build tech that runs business. Founded in 2004, our vision was simple: design an exceptional eCommerce experience. That idea evolved into a platform that includes online marketplaces Cymax Business and HomeSquare; Freight Club, a logistics solution; and digital supply chain tech enabling manufacturers with multichannel control: Channel Gate. 

So, why work with us? For newbies to online selling, there is no better place to gain a comprehensive education on the end-to-end eCommerce experience. For the well-seasoned eComm aficionado, you’ll be on the cutting edge of eCommerce technology and innovation. For everyone, there's room to grow, mentorship, and a data-driven culture filled with diverse people who can’t wait to meet you. So why wait? Take your tech career to the next level and apply now!  

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About Cymax Group Technologies

Cymax Group is a leading developer of eCommerce technology and services for furniture manufacturers and vendors. Join our team working on advancing digital commerce solutions through our boutique m...

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201-500 employees